Ginger Techno appreciates your trust that you place in us and promise to remain loyal with our great endeavor and compliance to safeguard the personal information you share with us. To make you rest assured, we keep our ways by which we manage one’s privacy and keep it protected transparent to the users and for this, we have represented this privacy policy. This explains everything that you need to know regarding the data you share with us.

We request you to carefully read this privacy policy to clear your every doubt regarding this. We also inform that we may change or add some additional information in this policy, so we encourage you to review this page periodically.

How We Collect Your Information?

We may collect your information either from direct interaction or from the request form you fill to process your request. Once you fill the contact details, we will be able to process your request. Also, when you call at our toll-free number, we ask for your general information that we later use that to provide the services.

The Information We Collect From You

We only collect the information that is requisite for process your request, delivering the services, and optimizing the services as better as we can. The information we collect are as follows:

  • Your first name or last name
  • Email address, contact details
  • Geographical location
  • Issues which you are calling for
  • Your device information
  • Your valuable feedback once we deliver the services

How We Use Your Personal Information?

We use your personal data for the following purposes.

  • Process your request and successfully execute it
  • Providing instant service to the right personal and at the  right location
  • To follow up maintenance and other operational services
  • Quick respond to your queries or issues regarding technical devices and services
  • To process the payments and refund (see more details in refund policy)
  • Prevent fraudulent activities, theft, and any other illegal activities

Right to Update and Stop Processing Request

We request you to update your personal data if there is any changes after you submitted the information. This will help us to provide you with personalize services. Also, you are free to raise the request to remove the data from our database along with stop processing active services that you requested from us before. We register your request and get it accomplished within 2 to 3 working days.

How Do We Protect Your Personal Information?

We use advanced security system to protect your personal data. When we collect the data from you, we keep them under administrative, technical and physical safe guards. We use industry best method to safeguard the data. To maintain high level of security, we only allow our higher authority to access and use one’s personal data. We keep your personal information on our private server that is embedded with advanced security mechanism and make data theft or hacking attempt almost impossible.

We Are Compliant with GDPR Policy

We comply with General data protection regulation issued by European parliament and council for the protection of data rights of the EU citizen. Under this new regulation, we allow the customer to know and do the followings.

  • Right to restrict data processing and ask for data deletion
  • To know what all piece of information we have
  • To know where we are processing the data
  • Right to know the reasons we are processing the information for and how long we will store it.

Contact Us

We respect one’s privacy and dedicated to resolve all those queries and issues that are related to this privacy policy. So, we request you to feel free to contact us if you have any queries regarding this policy, we promise to assist you by all possible means.